Masterarbeit
Comparison of Chatbot Interfaces
Completion
2023/12
Research Area
Students
Anjali Gupta
Advisers
Description
Until the wider use of Large Language models (LLMs), chatbots
were often used in pop-up windows for customer services. Since ChatGPT was introduced, the
usage of chatbots also includes interfaces, where the chatbot interface encompasses nearly
the whole screen.
The master thesis aims to analyse the
distribution of chatbot interface types and a comparison between these two types of
chatbot interfaces in the terms of user engagement. This includes a study on related work
about currently used chatbot interfaces, typical interaction elements and user engagement
in chatbots and extracted requirements related to the solution. The solution should be an
implementation of two different prototypical chatbot interfaces for one use case which
both include the same functionalities. An evaluation should include the feasibility of
both implementations and user testing dependent on the user engagement for both chatbot
interfaces.
